Cancellation and Refunds

Effective Date: July 11, 2026

At Travel Together, we strive to provide exceptional travel planning and booking services. We understand that plans may change, and this Cancellation and Refund Policy explains the terms applicable to cancellations, modifications, and refunds for our travel services.

1. Booking Confirmation

A booking is considered confirmed only after:

• The required payment or deposit has been received.

• A booking confirmation has been issued by Travel Together.

2. Cancellation by the Customer

Customers may request cancellation of their booking by contacting Travel Together through the official communication channels.

Cancellation charges, if applicable, will depend on:

• The type of travel service booked.

• The cancellation policies of airlines, hotels, transport providers, tour operators, or other third-party suppliers.

• The time remaining before the scheduled departure or service date.

3. Refund Eligibility

Refunds are subject to the terms and conditions of the respective service providers.

Refunds may be reduced or denied due to:

• Airline cancellation penalties.

• Hotel cancellation charges.

• Visa processing fees.

• Government taxes or non-refundable charges.

• Third-party supplier cancellation fees.

• Services that have already been utilized.

Any service fees or processing charges collected by Travel Together for consultation, itinerary planning, or booking assistance may be non-refundable unless otherwise stated at the time of booking.

4. Non-Refundable Services

Unless required by applicable law, refunds are generally not available for:

• Completed travel services.

• No-show bookings.

• Partially used tour packages.

• Non-refundable promotional or discounted bookings.

• Visa application or processing fees.

• Travel insurance premiums.

• Third-party services designated as non-refundable.

5. Refund Processing

Where a refund is approved:

• Refunds will be processed using the original payment method wherever possible.

• Processing typically takes 7–14 business days after approval. Actual credit timelines may vary depending on your bank, card issuer, payment gateway, or financial institution.

• Travel Together is not responsible for delays caused by banks, payment processors, or third-party service providers.

6. Booking Modifications

Requests to modify travel dates, destinations, passenger details, or other booking information are subject to availability and the policies of the relevant service providers.

Additional charges or fare differences may apply.

7. Cancellation by Travel Together

If Travel Together is required to cancel a booking due to circumstances within our control, customers will be offered:

• An alternative travel arrangement, where available; or

• A refund of amounts received by Travel Together, subject to deductions for non-refundable amounts already paid to third-party suppliers where applicable.

Travel Together shall not be liable for any indirect, incidental, or consequential losses arising from such cancellations.

8. Force Majeure

Travel Together shall not be liable for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather conditions

• Pandemics or public health emergencies

• Government restrictions or travel advisories

• Civil unrest or strikes

• Acts of war or terrorism

• Airline operational disruptions

• Any other force majeure event

Refunds in such cases will be governed by the policies of the respective airlines, hotels, transport providers, and other suppliers.

9. Contact Us

For cancellation requests or refund-related inquiries, please contact Travel Together using the contact details provided on our website. To help us process your request efficiently, please include your booking reference number and relevant booking details.